A doctor who can’t be reached by phone or email could cancel an appointment, according to a study published Monday.
The study, which was done by the University of Minnesota Health System, surveyed 2,000 people about their doctors online in late March and early April.
The survey found that about a quarter of people had cancelled an appointment because of the difficulty of reaching their doctor.
More than a third of people said that they did so because of a lack of the information they wanted to get.
The University of Missouri Health System released the results to the Associated Press.
The university, which has a patient-centric care model, said it has a team of more than 100 people that is monitoring patient safety.
The results of the study, published in the journal Preventive Medicine, are based on responses from 1,000 Missouri residents who were interviewed by phone, in person, or via online.
The researchers used a combination of surveys and interviews to determine how many people had made appointments with a doctor or doctor’s assistant online.
They also looked at how many doctors and doctors’ assistants had scheduled appointments with patients online.
In the survey, which also found that many doctors do not respond to emails or text messages, the number of people who have canceled an appointment online increased by 8 percent.